Bolman, L. G., and Gallos, J. V. Engagement: Transforming Difficult Relationships at Work. (Wiley, 2016). If you’ve struggled to find more productive ways to deal with an impossible boss, infuriating coworker, puzzling subordinate, or all of the above, you’re not alone. Co-author Joan Gallos and I know these challenges from our own experience, from the experience of our colleagues, clients and students, and from the extensive literature on the subject. Engagement offers help. It uses a model built around the acronym SURE to develop four rules of engagement to guide the search for better ways to solve tough people problems. The book is available in print and digital formats at Amazon, Barnes & Noble, and bookshop.org.
